No doubt about it: the most expensive part of owning a car is the maintenance. If you don't keep up with oil changes and tire rotations and regular inspections of safety hazards, it will cost you even more. I have been working with a couple of automotive repair shops in Richmond, recently. I have learned a lot about marketing them, of course, but as a car owner myself, I am consistent with most car owners in my expectations.
Reading reviews and concerns, from various competition (we always research the competition, of course!!), one thing is for sure, you can see where people's passions lie when it comes to their cars. It isn't money, although obviously that is important - it is being treated respectfully and trusting the words said and the work done.
People want to trust the repair shop and organization that is working on their car and the mechanics working under the hood. They also want to be SURE that the price that they are paying is for work actually done. Most of us don't know how to change a headlamp or the oil or understand what the dashboard lights mean and when we take our car in to have someone else look at it? They better not be blowing smoke when they bring us the damage - we better NEED those repairs and PLEASE use language that we can understand. Lastly, respect our time - don't keep us waiting and if we do have to wait - be honest about it, up front. We won't be back, if you cannot respect us, our time, our intelligence and of course - our pocketbook!
Grease Monkey is found on Staple Mill Road in Richmond - look to Grease Monkey for oil changes, state inspections, lights, brake service, tires and belts
Cutshaw Automotive is a mechanic in the Scott's Addition area of Richmond They also do state inspections, oil changes, brakes, radiators, and belts. But, they specialize in funny noises and diagnostics. They have a very comfy lounge and a loaner car if you run out of time to wait for the repair service.
Forest Hill Garage is a automotive shop is a mechanic with years of repair experience. They really know the neighbors and their cars!
All three shops are woman owned, and her expectations are high! You know that the customer service and the respect of your time will be a priority. All three shops have a clean place to relax and wait. All three have great reviews that you can read and make your own decision about which one you'd choose if you are shopping for a new car repair shop in Richmond.
Grease Monkey, (804) 264-8789. Find them at 8509 Staples Mill Rd, Richmond, VA 23228 greasemonkeyrichmond785.com
Cutshaw Automotive, (804) 355-6666 Find them at 3105 Cutshaw Ave Richmond, VA 23230
http://www.cutshawautomotive.com/
Forest Hill Garage, (804) 272-4557 Find them at 6912 Forest Hill Ave Richmond, VA 23225